Shipping Methods
Generally, the following shipping methods are available:

48 continental US states standard. Will optimize carrier:
Normally arrive within 3-8 full business days. The reason we say we will optimize carrier is that in some case we may use priority mail or other expedited methods if we believe they will arrive faster than other methods without incurring significantly higher shipping cost. This shipping method also applies to freight delivery for heavy weight or oversized items.

Ground:
Normally arrive within 3-8 full business days. Standard UPS residential ground.

Hawaii/Alaska/Canada.
3-10 business days. UPS ground/USPS priority/air parcel whichever faster.

Freight Delivery: Heavy, overweight, or oversize items.
Normally 7-14 bus. days. Some heavy or oddly shaped items must be shipped alone via a freight trucking company. Usually, Oversized Items arrive in 7-14 full business days after leaving the warehouse. Most Oversized Items leave the warehouse within seven full business days. Because the difficulty of obtain a precise shipping quote until you place an order, the shipping quote for freight delivery is an average. If the final delivery cost does not deviate beyond 10% from the estimate, you will be charged the estimated quote. If it is far beyond, we will contact you to obtain your authorization before making final shipment. Although we do not list this shipping option in check out, this usually falls into the category of "48 continental US states standard. Will optimize carrier." and you may choose that. Because this is a larger and heavier item, it can only be sent via ground freight; therefore, we cannot offer expedited shipping. The freight trucking company is not responsible for unloading the item from the truck or carrying the item into the building. Your item is likely to be heavy and large; therefore, we recommend that you have someone with you to help you unload the item and bring it inside.

Other International, or U.S. Territories, including the U.S. Virgin Islands and Puerto Rico.
4-21 business days. Available carriers only. Delivery to a certain region overseas may not be available. Although we reserve our right to cancel an order in case delivery is impossible, we will notify you promptly so you do not have to worry about uncertainty.

Attention International Buyers:
Any fee associated with customs, duties, tariff, or brokerage, if demanded by any carrier, during the course of import entry into the destination country is to be paid by the recipient of goods but not the shipper.

Expedited Shipping:
In general, we do not recommend that you use expedited shipping methods because it can be quite expensive to you and in most cases only saves you few days. However, you do have an option to request expedited shipping specifically. If you have a certain deadline for delivery, please email support@premiermicroscope.com and we will try our best to accommodate your request at actual additional cost. Although in most cases we will do it for you, we cannot guarantee that such request can be met in every case.

Exceptions:
The above delivery time is an estimate only. It is not guaranteed delivery time. We are not in a position to guarantee delivery time, nor do we have control of it in a certain circumstances. Under unusual circumstances, delay could occur due to factors out of our control such as back order from manufacturer or shipping carrier delay or delivery failure, such delay shall not hold us liable for any consequence caused by the delay. However, as a business, we fully understand the importance of prompt delivery and would strive to do our best.

Conventional Wisdom on Shipping

Business days are Monday-Friday, excluding federal holidays within the United States. Shipping costs are based on the weight of the total order. An order containing multiple items typically receives a volume-shipping discount and therefore your total shipping and handling cost may be lower than the sum of individual ship charges appearing in your cart. You will be provided with the total shipping cost for your order during Checkout.

Return and Exchange

14-Day Money-Back Guarantee
If you are not satisfied with an item that you have purchased, you may return or exchange the item within 14 days of delivery for a refund of the purchase price, minus the shipping and handling cost . In some cases, there is no restocking fee. In other cases, depending on the policy of a particular manufacturer, return is subject to a restocking fee of 15- 25%. Usually, if our vendor charges it, we will have to pass it through. If our vendor waives it, we will follow and waive a restocking fee as well.

The item must be returned in resalable condition, in original boxes only, and with all paperwork, parts and accessories to insure proper credit. After 14 days, standard return does not apply, but you may contact the manufacturer directly for any quality or warranty issue.

All customers need to contact us by email at support@premiermicroscope.com first to obtain a return authorization. This is because return address can vary with different products and instruction needs to be followed to provide correct documentation for proper refund. If a return is done without any authorization or at least some communication, we reserve our right to refuse it or send it back to the sender at the sender's expense. In most cases, our experiences told us some return request are a result of simple misunderstanding and can be resolved without physically shipping an item back and forth. This is usually mutually beneficial to both a customer and our store, and many times in a customer's favor, when a request is reasonable.