Premier Microscope, a div. of Lafond Global Ventures, Inc
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Frequently Asked Questions

WHAT KIND OF PAYMENTS ARE ACCEPTED?

We accept American Express, Mastercard, Visa, and Discover credit cards, as well as Paypal


DO YOU SELL AND SHIP INTERNATIONALLY?

Yes. We accept orders internationally.

WHAT KIND OF SHIPPING CHARGES ARE THERE?

Shipping is calculated from the UPS shipping tables using a combination of weight, shipping box dimension, and delivery destination. You can see your estimate shipping costs by clicking "Add to Cart" and then entering your country and state.


WHAT KIND OF SHIPPING METHODS DO YOU USE?

48 states:  Usually we use UPS/ FedEX Ground to ship all orders within 48 states . But if you only have a PO box address, then we could ship your order by USPS. If any expedite shipping method you would like to use, please write it in the comments and we'll contact you about the extra shipping charges.

HI/AK/PR: All orders addressed to HI/AK/PR would be shipped via a USPS method. But if you request other shipping methods, like UPS/FedEX Ground, 2nd day air, please contact us first for the shipping cost.


APO/FPO: All orders addressed to an APO or FPO (military mail) must be shipped via a USPS method.

We use postal services (including Global Express Mail), DHL, UPS and FedEx for international shipments. Almost all international shipments will require insurance.


HOW DO I PLACE AN ORDER ON PREMIER MICROSCOPE?

Click on the item you would like to purchase.  Add it to the shopping basket and proceed to checkout.  Follow the directions and fill out all forms completely.  You will be notified that your order has been processed.


WHAT IS MY BILLING ADDRESS?

Your Billing Address is the address that is on file with the credit card you are using and to which they(the credit card company) sends you your statement.

Your recieving/shipping address may be different. Make sure that if there is a difference it is noted on the payment form.

HOW LONG DOES IT TAKE FOR MY ORDER TO BE PROCESSED?

Processing will depend on payment verification.  Once payment is authourized, which should only take 1-2 business days your order will be processed. If there is a problem we will contact you.


WILL I BE NOTIFIED WHEN MY ORDER IS PROCESSED AND SHIPPED?

Yes. As long as you provide us with a valid email address, we will send you notification as soon as your order is processed.

WHAT DO I DO IF THE ITEM(S) I ORDERED ARE DAMAGED?

If you notice that there is significant damage to the shipping container, please refuse the shipment and contact us

HOW TO MAKE RETURNS?

Most items can be returned within 14 days of receipt for a refund of the purchase price, minus the shipping and handling cost . All customers need to contact us first to obtain a return authorization.

For detail information, Please view our complete return policy.

You must have a Return Authorization Label to return an item. We will ask for the invoice number, date of purchase, quantity, item numbers and reason for return. Based on this information, a Return Authorization Label may be faxed to you (A restocking form may need to be signed and approved first).
All merchandise returns are subject to a detailed inspection. Any merchandise unsuitable for resale will not be accepted (Do not adhere labels to retail packaging). A minimum restocking fee of 25% will be applied to all returns less than 30 days. Returns will not be accepted after 60 days. We will replace or repair defective items based on manufacturer's policy.
Upon satisfactory condition, a credit will be issued to your account.

WHEN WILL I RECEIVE MY ITEM(S)?

With ground delivery in the Continental US, your order will generally arrive within 2 - 7 business days after it leaves the warehouse. Any case of delay, we will email or call you.

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Note: All prices in US Dollars

Specials

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Lens For Proscope, X100

Lens For Proscope, X100

Price $308.24
Sale Price $200.36
Molded Case For Proscope

Molded Case For Proscope

Price $108.08
Sale Price $70.25
Stand For USB Microscope

Stand For USB Microscope

Price $329.84
Sale Price $214.40
Copyright © 2009-2010 Lafond Global Ventures, Inc. Keene, NH
support@premiermicroscope.com